A Lifetime of Coverage
QR Stone products are covered for the lifetime of the original purchaser when used on a structure which conforms to local building codes and when installed in accordance with the manufacturer’s instructions.
For certain specific applications, QR Stone Incorporated requires a ventilation device be installed after applying moisture barrier and before applying wire lathe and mortar scratchcoat; Mortairvent brand or similar. This is only a requirement where building code requires, and for commercial applications. We also recommend it for residential applications, however, it is not required unless local or state building code requires.
QR Stone will repair or provide, free-of-charge, new materials to replace those which are determined to be defective. This warranty is limited to the original purchaser and may not be transferred to any subsequent owner.
This Warranty does not cover damage resulting from:
- Settlement of the building or other wall movement.
- Contact with chemicals or paint.
- Discoloration due to airborne contaminants.
- Staining or oxidation.
This warranty covers only manufacturing defects in QR Stone manufactured stone products. QR Stone is not responsible for labor costs incurred in the removal and replacement of defective products.
Hearthstones are not warrantied for use on the ground or as a surface area subject to foot traffic.
Coverage for flat and corner wall stones is based on installation using mortar joints.
*Do not clean with acids or cleaners containing acid.
*Do not clean with high pressure power washers.